If you’re in the food service industry, you know that superior customer service not only offers you an advantage over other restaurants, but it can also lead to customer loyalty and meaningful client connections.
At LDI Technical Services Ltd., we believe this holds true for all service industries, including ours – restaurant equipment maintenance and repair. And while the letters in our name stand for a lake in west-central Saskatchewan that our family loves, Lac Des Iles, since our beginnings in 1991, we've discovered that LDI also stands for an excellent approach to customer service that can be applied to various service industries, including restaurants, to create meaningful connections with customers:
L - Listen to Needs
D - Deliver Personalized Solutions
I - Instill Integrity
Keep reading to learn more about this three-pronged approach to customer support and discover how you can apply it to your own business.
Listen to Customers’ Needs
To offer good customer service you must offer customer support. This means actively listening to your clients’ needs and working to meet them. This is how niche markets come about and not only survive but thrive. It’s also how three electricians went from performing a mix of oilfield work and kitchen equipment repairs to partnering with plumbers and training more to meet the demands of commercial kitchen repair, and now, they repair every type of equipment their clients have.
Other examples of customer support include offering our services when clients need them. For us, this includes offering 24-hour emergency services and working in a restaurant’s downtime as much as possible to help them perform at maximum capacity as soon as possible. We also “listen before we leap,” which means we let the customer tell us about the problem, so we can better diagnose problems and provide the most effective solutions. Finally, we also seek and encourage feedback after service completion, so we can improve for the next customer service call.
Deliver Personalized Solutions
By truly listening to our customers’ needs we can offer them the services they need. This means we offer more than just repair services but also customer support that is individualized – we plan maintenance at times that work best for the client. As such, our customized maintenance plans are tailored to specific equipment and usage patterns that change from location to location and season to season.
Instill Integrity in Every Aspect of Service
We know that time is money, that’s why we offer long-lasting solutions at a fair price rather than band-aid solutions at an exorbitant one. In fact, we have a track record of fixing our customers’ problems our first time out 89% of the time. Furthermore, we are known for maintaining transparency and honesty in all client interactions. We see no benefit in telling clients what they want to hear rather than the truth, which is why we are frank about the state of their equipment, potential delays due to supply chain issues, and manufacturer parts timelines.
LDI Customer Service Is Customer Support
We hope these examples of our approach to customer service help you grow your business to the level you want it to be. We also hope it will give you a reason to call LDI Technical Services Ltd. to care for your commercial kitchen equipment in our service area that extends from Calgary and Edmonton to Vancouver Island and the Northwest Territories.
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