LDI Technical Services Ltd

Proudly Serving Our Customers Since 1991

AVAILABLE 24 HOURS A DAY 7 DAYS A WEEK

First Time Fix Rate 97%

Equipped with the right expertise, we get the problem fixed the FIRST TIME 97% of the time!

*Based on the total amount of service repairs we complete quarterly*

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Serving All Your Food Service Needs in Calgary, Edmonton & Victoria

LDI Service Group has been the company to call for kitchen equipment parts, maintenance, and repairs since 1991. LDI Service Group is a truly 100% Canadian-established company. We provide 24-hour emergency services and repairs to Vancouver Island, Alberta, and the Northwest Territories. We have three branches/warehouses located in Edmonton, Calgary, and Victoria.

A Truly Canadian Company

We are proud to say LDI Service Group is a truly Canadian company. The owner of our family business is Calgary born and raised.


Through the long-standing support of Alberta-based restaurants, grocery chains, national franchises, universities, and institutions, we are all well-positioned to be Southern Alberta’s top provider of food equipment services.

From Humble Beginnings...

Initially, our company was staffed by three electricians who performed a mix of oilfield work and kitchen equipment repairs. Eventually, we partnered with a plumbing company to help us out with gas and steam repairs. Over the years, our technicians became factory-trained to service and repair every piece of equipment found in a commercial kitchen. This includes in-depth knowledge of the electrical, steam, gas, and refrigeration issues that affect a majority of food production processes.

What the Initials ‘LDI’ Represent

In West-Central Saskatchewan, there is a lake named Lac Des Iles. Our family visited this lake during many summers and we loved it so much we decided to pay homage to it in our company’s name.

What We Value Most: Knowledge, experience, customer service, integrity

LDI Service Group is committed to providing exceptional customer service. Take a look at the core values we live by below:


Knowledge: It helps people to gain insights, generate new ideas, make decisions and take important actions.
Experience: Experience matters. An experienced individual tends to look at the big picture, anticipate the future and can understand the goal.
Passion: Passion produces excellence which gives satisfaction in what we do!
Integrity: being real and upholding the highest standards of integrity in all our actions.

Customer Service: When you call in for service, you get a live person, not a recording. We pride ourselves on being local, and knowing our products. We will get you the information you need to answer your specific questions.


From griddles to garburators and broilers to blenders, LDI Technical Services Ltd is here for all your restaurant equipment needs — call us today!

testimonials

Great to Deal With

Last week was my first time working with LDI and I was absolutely blown away with the level of service and knowledge that they offered. Bob Rogers in particular was not only instrumental in assessing the situation at our restaurant, but he went above and beyond the call of duty to make sure we were up and running as quickly as possible. I can't express enough how much I would recommend Bob and LDI for any Commercial Kitchen Repairs. Thank you again Bob for all your help! I forgot to mention, Ryan the Tech who came by initially was also a fantastic and great to deal with!

- Cassim R.

Timely and Skilled Service

Brian has been a great help to our small business. His service is timely, skilled, and fair.

-Leah B.

They Always Go that Extra Mile

Always provide amazing service. They are there when you need them no matter what. Brian provides amazing service and always goes the extra mile.

-Breanne E.

Exceptional Customer Service

Gary at LDI came to install some metal work I requested, it wasn't right, he came back the next day with exactly what I wanted and installed it. Thank You!! He has exceptional customer service!

- W543 Deli

Very Informative

Tech was a great help and very informative. We will use their services in the future for sure.

- Rachelle D.

Local Guide

Efficient and Friendly Service

Really happy with LDI’s service, especially technician Greg! Very efficient and friendly service. LDI will be on my calling list.

- Nina J.

Clean and Fast Work

Greg came this morning right on time and was able to find the problem. Thanks to him and LDI our gas powered oven is working again.


Clean and fast work - and he was able to make our kitchen staff very happy as they could start to prepare lunch for our customers at the Kaffee Stube, Edelweiss Village.

- Volker B.

Very Professional and Polite Staff

These guys are great! I needed help with my commercial dishwasher and they were very professional and polite.

- Awad A.

Left a Lasting Impression

Super helpful, went above and beyond to fix something that wasn't even on his work order. Adam was super professional and understood how customer service can leave a lasting impression!

- Jane B.

Highly Recommended

Very professional and reliable. Highly recommended for pizza restaurant equipment maintenance.

- Swan Pizza Calgary

I Wish I could Give Them 10 Stars

Fantastic people here, my personal star at this place is Corrine, she saved me so much headache and wasted time. I'm a service tech, I needed a temperature control switch for a food warmer in a restaurant I was servicing yesterday, and I was having a hard time getting anywhere with finding the unit I needed. All the suppliers I'd called were unable to help look up the part because I had no model number. I called LDI and Corrine took my call. I sent her a couple not so great pictures of the unit and she said she would see what she could do. I went on for a couple of hours, not expecting to hear back from anyone due to no model number. Corrine calls me back, to my surprise, and says she had located something that should work and quoted me an excellent price on the unit. When I picked up the unit it wasn't only a close match to the one I needed - it was exactly the model of switch i was replacing. I could have almost fallen over, I couldn't believe it. And the other ladies in the office were also great; the one who actually served me was practically jogging around the place to help me get going faster.

If I could give these people 10 stars I would. Thank You Corrine, you're amazing.

- J Anthony B.

5 Out of 5!

My main piece of equipment broke at my busiest time of year. It isn’t a common piece of equipment and the manufacturers were not able to tell me what the issue could be. Luc came out and was able to troubleshoot and fix the issue for me within a short time. I am more than grateful and happy with his expertise, professionalism and patience especially because this wasn’t a common piece of equipment or a known problem with the machine. 5 out of 5 most definitely!!

- Natalie T.

Excellent Customer Service

I have been very impressed with the excellent customer service I have received from LDI as we moved into our new commercial kitchen. The team in the office are very pleasant and efficient in setting up appointment times and the start-up technician we met onsite was excellent and very thorough in explaining how to use our new combi oven and blast chiller. I was even more impressed with the excellent and very responsive service I received when having questions about our new dishwasher. I really appreciate LDI's enthusiasm to solve a problem and create a solution. It has been a pleasure working with LDI and I will definitely be recommending them. Thank you!

- J’Val S.

They Always Get the Job Done Right

Have been using LDI for several years now and they’re great! They know their stuff and when I drop off anything for repair, I know it’ll get done right. The ladies at the front are always friendly and helpful and I’ve never had a bad experience. That’s saying a lot considering I frequent this establishment at least a dozen times a year.

- Serina M.

Knowledgeable Technicians

We have used LDI since 2003 for servicing our Kitchen Equipment. Their office staff is always professional in how they deal with our calls, they have very knowledgeable technicians. Their quotes always come in on budget and they stand behind their work!

- Derek D.

My Go-To Guys

I called and wanted to get a quote to fix the walk in fridge. I have zero experience with this stuff as I just started a new job. Anyways the woman who answered the phone explained to me that it's not very accurate for them to give quotes over the phone as they don't always get the full story. Anyways she talked me through how they price their quotes out and we scheduled a tech to come out, and why they price it the way they do. I was able to take that info to my boss and answer his questions about pricing. You made me feel like I knew what I was doing, you are awesome! Thanks for fixing our fridge! You guys are my go to!

- Arianna A.

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