On behalf of the YWCA of Calgary and the “Women Making a Difference” network, we would like to express our deepest thanks to all the staff and Management at LDI Technical Services Ltd. for your generous contribution.

LDI Technical Services was kind enough to provide technical staff to do the initial hookup of a much-needed high temperature dishwasher donated by “Women Making a Difference”. The technician promptly came to the site, ensured that the machine was operating properly, and showed the staff and residents of “Safe Haven” at the YWCA how to safely operate and maintain the equipment. We especially appreciate LDI’s patience in this matter, as two separate site visits were necessary in order to get the dishwasher installed. We were so impressed with LDI’s speedy response in this matter as it was so important for the residents to have an operational dishwasher. We will not forget LDI’s professionalism and generosity.

The YWCA Safe Haven program provides a safe and nurturing environment along with the necessary supports to assist adolescent girls ages 15 to 18 at risk of sexual exploitation, in making positive and focused changes in their lives. Safe Haven provides safe housing and basic needs, life skills training and support, access to medical services, opportunities for re-connection with their families. The program’s focus is to provide a safe and supportive alternative to the streets, while supporting and assisting in the provision of daily routines and structure by requiring attendance at school, employment training programs, treatment programs and/or working or seeking employment.

We sincerely appreciate your generous support of this important community program and will continue to recommend and use the services of LDI in the future.

Elaine Baker
Fund Development Associate
YWCA of Calgary

Caroline Kauffmann
Christina Mielke
Caralyn Bennett
“Women Making a Difference”

This letter is to express my personal gratitude, along with several University staff members, for all of the timely, quality service provided by the staff of LDI Technical Services Ltd.

Every time there is a problem with the equipment on the University Campus and a call needs to be made for service provision, LDI has responded with prompt courteous service which is genuinely appreciated by myself, Campus Infrastructure, and our food service contractor, Chartwells. Gary, the gentleman who we are usually sent, is always looking out for the best nature of the University with his strong advice for what actions need to be taken to help keep our food service facility up and running for the hungry students of Campus. This goes out to all employees of LDI that assist us in keeping up with our day to day operations. Keep up the great work!!

James Menegoz
University of Calgary
Campus Infrastructure

This is a letter to express our appreciation of the customer service you provided. We phoned in with problems with our commercial dishwasher, explaining that we were housing 40 homeless guests for the evening and due to health regulations, required use of this dishwasher.

Your office person, who took our call, also arranged for credit so we could pay by cheque as our financial officer is a volunteer who works full-time downtown and we were unable to pay C.O.D.

We were sent out a serviceman that afternoon who not only fixed the dishwasher, but also gave our staff some lessons on maintaining the dishwasher. He was such a pleasure to have on the premises and to deal with, please pass on our thanks to him as well.

In today's culture, it is wonderful and refreshing to find a company that has such high standards of customer service. We simply wanted to pass on our thanks and gratitude for a job well done. We will certainly be passing on your name to other churches and businesses.

Sue Thomas
Living Spirit United Church

A quick comment on my experience with your company. The cheerful efficiency of your dispatcher and technician last Tuesday was exemplary. Not only were all involved friendly but speedy and very prompt. You are all to be commended for quality of service provided. Keep up the good work.

Todd Rutter
A Cappelia Catering